Valid from December 15, 2022

Table of contents:
1. Definitions

2. General provisions

3. Account

4. Rules for publishing Ads

5. Paid services

6. Promotional advertising services

7. Payments

8. Illegal actions of Users and inconsistent with the Regulations

9. Complaints procedure

10. Complaints and mediation

11. Termination of the contract with inzu.rw

12. Final provisions

1. Definitions

1. Day – means successive 24 hours.

2. inzu.rw: Inzu.rw is a registered company, located in Kigali-Rwanda, KK 236 st, Kicukiro District.

3. Status – thematic Status (eg apartments for sale) to which the a property is assigned. The Status within the Website consists of at least the specification of the type of Property and the purpose of publishing the Ad.

4. User – a User or Guest who is a natural person, who performs activities on the Website with the entrepreneur not directly related to his business or professional activity.

5. Account – a set of data related to a given User, including information about his activity on the Website, including information provided by the User on the Website. An account within the meaning of these Regulations is also a technical account. The rules regarding the Account are set out in point 3 of the Regulations.

6. Real estate – part of the land area constituting a separate object of ownership (land), as well as buildings permanently connected with the land or parts of such buildings, if under special provisions they constitute an object of ownership separate from the land, including in particular land, agricultural real estate, real estate buildings and parts of buildings, premises (e.g. apartments, commercial premises, cells, attics, garages) being the subject of the Advertisement.

7. Announcement – a proposal for the sale or rental of the Real Estate made by the User published on the Website for a period of at least 30 days, on the terms set out in point 4 of the Regulations.

8. Account manager – an employee or associate of the inzu.rw, verifying the User’s or Guest’s data and their expectations regarding the financing proposal. 

9. Activation Package – one of the three activation packages: Free Trial, Silver or Gold, which the User selects in order to publish the property.

10. Regulations – these Regulations specifying the rules of using the Website. The current version of the Regulations is available on the Website at any time, in a form that allows it to be downloaded, saved on the hard drive of the device or printed.

11. Registration – the process of creating an Account by the User, after providing the User’s data and accepting the Regulations.

12. Website – an online online platform run by the inzu.rw, available in the inzu.rw domain. 

13. Free Services – free services provided by the inzu.rw to the Guest or the User, the Contact an Expert Service. 

14. Observed Search Service – a free service consisting in the possibility of saving search parameters for Properties with specific features as part of Ads and receiving periodic notifications about an issue on the Ads Service meeting such selected criteria.

15. Paid Services – paid services provided by the inzu.rw to the User, including: Activation Package or Promotion Services.

16. Promotion Services – paid advertising promotion services specified in point 6 of the Regulations.

17. Registered user – a natural person, legal person or organizational unit without legal personality, which the law grants legal capacity, using the Website after logging into the Account or from the level of the technical account.

18. Business User – a Website User who is a natural person, legal person or organizational unit without legal personality, which the law grants legal capacity, conducting business or professional activity on its own behalf and using the inzu.rw services on the Website, in connection with its business activity or professional.

2. General Provisions

1.  The terms of use of the Website by Users, including the rules for Registration, publication of Advertisements and purchase of Paid Services, as well as matters relating to payment and complaint procedure, are set out in the Regulations.

2.  Guests may use the Website’s functions to a limited extent, i.e. browse the content of the Website and use the chat function and other services, on the terms set out in these Regulations, respecting the law and the principles of fairness.

3.  The content published on the Website, including in particular Ads, regardless of their form, i.e. text, graphic and video materials, are subject to protection of intellectual property rights, including copyright and industrial property rights, of the inzu.rw, Users or third parties. In particular, it is forbidden to:
a. Use this content in any way without the written consent of the authorized;
b. any aggregation and processing of data and other information available on the Website for the purpose of their further sharing with third parties within other websites and outside the Internet;
c. use the markings of the inzu.rw, including characteristic graphic elements without the consent of the inzu.rw.

4.  Subject to the license granted by the User to the inzu.rw in accordance with clause 4.3. Of the Regulations, none of the provisions of these Regulations constitute a consent to use the rights of the inzu.rw or the rights of third parties referred to in point 2.2 of the Regulations, nor should it be interpreted as a waiver of these rights.

5.  The inzu.rw is not a party to any agreements concluded between Users or/and Guests.

6.  As part of the Website, it is possible in particular to:
a. View the content of the Website;
b. use of the Account and related functionalities;
c. publication of Announcements;
d. use of the Promotion Services.

7.  The Website content browsing services, free services and Account services are provided free of charge. Other services are provided against payment.

8.  To use the Website to the full extent, it is required to have a device connected to the Internet, meeting the following requirements:
a. An active connection to the Internet, allowing for two-way communication via the HTTPS protocol;
b. properly installed and configured, up-to-date web browser supporting the HTML5 standard and cascading style sheets (CSS3) technology, eg Google Chrome, Mozilla Firefox, Opera, Microsoft Edge, Safari. Internet browsers should work with a screen resolution of at least 1024×768 pixels;
c. JavaScript and cookies support enabled (usually enabled by default in the browser);
d. in the case of mobile devices: the original Android system, version not less than 5.0 or the original iOS system, version not less than 10.0. The website may not be displayed properly on TVs, Blackberry and Windows phones.

9.  The inzu.rw will make every effort to ensure the uninterrupted operation of the Website. Striving to ensure high quality of services and efficient functioning of the Website, the inzu.rw has the right to make breaks in the functioning of the Website, while technical breaks may be made at night (22-6), during which certain functionalities of the Website and services provided by the inzu.rw may be limited or unavailable.

3. Account

1.  In order to obtain full functionality of the Website, the Guest should register an Account and use the Website as a logged-in User.

2.  The account gives the User the opportunity to use, among others the following functionalities of the Website:
a. publishing and managing published Ads;
b. purchasing the Promotion Services;
c. managing payments and invoices related to services provided on the Website by the inzu.rw;
d. sending and receiving messages from other Users;
e. use the free Watched Search Service.

3.  Only a person authorized to act in this respect on behalf of these entities is entitled to create an Account on behalf of legal persons and organizational units without legal personality, to which the law grants legal capacity, and to perform any activities on the Website.

4.  A person acting on the Website on behalf of and for the benefit of the User must be duly authorized to act and perform all activities on the Website on behalf and for the benefit of such User. The inzu.rw has the right to perform additional verification of such a person by requesting a document confirming authorization to act on behalf of the User.

5.  A user may not be an entity that meets at least one of the following criteria:
a. Conducts business activities that are competitive to the inzu.rw in terms of services provided on the Website, i.e. the services of publishing advertisements on the Internet in the field of rental and sale of real estate,
b. Provides publishing services Advertisements that come from private persons, where the contact details of these persons are provided in the Advertisements posted,
c. Post on the Website advertisements for properties that are not owned by them or originating from entities other than the owner of the Property,
d. Conducts business via or using the Website an advertisement office;
e. in the case of agency in the sale or lease of the Property, he does not have an appropriate agency agreement for the sale or lease of the Property signed with the owner of the Property.

6.  The User may have only one Account on the Website.

7.  Account registration requires completing the process using a registered phone number on the Website.

8.  After filling in the correct phone number required for Registration, the inzu.rw will inform you about the verification code for the Account directly in the SMS of the phone number entered. By the time codes will be verified, the websited will generate a temporary pasword that can be changed any time the user want. Upon registering of the Account by the User via the “Register” button, an Account service agreement is concluded for an indefinite period. 

9.         The User is obliged to provide true, correct and up-to-date data during the Registration process and in the course of using the Website, the use of which he is entitled to. The user is obliged to update the data in the event of their change. The inzu.rw has the right to block the Account if the data provided does not meet the above requirements, in accordance with the procedure set out in point 8 of the Regulations.

10.         The User is obliged to keep the Account access data secret and to protect them against access by third parties. The User shall immediately inform the inzu.rw in the event of becoming aware of the fact that third parties have obtained the access data to the Account and, if possible, change them immediately.

11.         In order to ensure the proper functioning of the Website, protect and ensure the safety of people using it, the inzu.rw has the right to additional verification of the validity and truthfulness of the data provided by the User, including in the Advertisement, and to request confirmation by the User of his identity and information contained in the Advertisement. In the above scope, the inzu.rw may use all possible ways in order to verify information about irregularities provided by other entities using the Website and resulting from the use of internal monitoring tools.

12.  If, during the verification of a given User during Registration or as part of the activities referred to in point 3.11 of the Regulations, the inzu.rw has reasonable doubts as to the purpose of the Registration or the User’s activity on the Website, i.e. in the event of justified concerns about the security of the Account The User or other Users,

13. Consumer withdrawal. A consumer or a natural person concluding a contract directly related to his business activity, if the content of this contract shows that he is not of a professional nature for that person, may, within 14 days from the date of concluding the contract with the inzu.rw, withdraw from the contract for a given service without providing reasons by submitting a statement in this regard using the contact form available at inzu.rw/contact. With the withdrawal from the contract, the Account service will expire other contracts connecting the inzu.rw with the User.

14.         The inzu.rw processes the personal data of Users, persons acting on behalf of Users and Guests in accordance with the provisions of the Privacy Policy and the Policy on Cookies and Similar Technologies.

4. The rules for publishing Advertisements

1.  The inzu.rw enables the User to publish an Advertisement on the Website. The User may publish an Advertisement by filling in the appropriate form on the Website.

2.  The advertisement published by the User on the Website is available to all users of the Website along with:
a. The User’s telephone number, if it was provided during the publication of the Advertisement;
b. a contact form enabling Users and Guests to contact the User publishing the Advertisement and send him a message.

3.  At the time of publication of the Advertisement, the User grants the inzu.rw a non-exclusive, unlimited territorially and free of charge license to record, reproduce and distribute all or any part of the Advertisement for the purpose of displaying it on the Website and other websites operated by the inzu.rw, as well as with the inzu.rw’s partners for through which the promotion of the Website is carried out, as well as anywhere via the Internet, including search engines (such as Google) and social networks (such as Facebook). Granting a license is necessary for full use of the Website. 

4.  The content of each Advertisement should meet the requirements set out in point 8.1 of the Regulations, be truthful, unambiguous and understandable, and meet the technical requirements specified by the inzu.rw. The Publisher of the Advertisement retains the freedom to define the content of the Advertisement within the law and in compliance with the following requirements:
a. The Advertisement will be prepared in Kinyarwanda, and may also be supplemented with a foreign language version;
b. The advertisement will not contain words commonly considered vulgar or offensive;
c. one Advertisement may refer to only one, specifically indicated and described Real Estate;
d. a specific, one Property may be covered by only one Listing at a time in the User Account.
e. only the Real Property located in the territory of Rwanda may be the subject of the Announcement;
f. searching for the Real Estate cannot be the subject of the Advertisement;
g. The advertisement should precisely indicate the intention to sell or rent the Property;
h. The User selects one Category, appropriate for the Real Estate, to which the Advertisement should be assigned;
i. photos and visualizations added in the Listing should relate only to a given Property or investment and comply with their parameters, where:
-i. in the case of the secondary market, it is permissible to publish only the photos of the Property that reflect its actual state,
-ii. in the case of the primary market, it is permissible to publish both photos of the Property reflecting its actual state and visualizations;
j. The User will indicate the gross price of the Real Estate in Rwandan Francs;
k. the price indicated in the appropriate field of the form should include the total price that the buyer or tenant will be obliged to pay in connection with the purchase or rental of the Property (e.g. if the sale or rental of the Property involves a mandatory purchase or rental of a garage, the price of the Listing should include the total amount that the buyer or tenant will be obliged to bear);
l. the price of the Real Estate should be true (ie it should reflect the terms of the sale offer available from a given User) and fair (ie it should reflect the market value of similar properties on the relevant market);
m. The advertisement should contain an accurate and complete description of the Property, including truthful and not misleading information about the properties of the Property, including whether the Property comes from the primary or secondary market;
n. The User will indicate in the appropriate field of the Advertisement publication form the usable area of the premises, which is part of the Real Estate;
o. if the subject of the Advertisement is the rental of the Property, the User shall indicate in the appropriate fields of the Advertisement publication form all fees resulting from the rental of the Property, including the monthly fee resulting from the rental agreement due to the landlord and, if they are due: administrative rent and deposit;
p. in the event that the Advertisement concerns a Real Estate from the primary market, the User is obliged to indicate in the Advertisement a unique identifier of the premises as part of a development investment and place at least one photo or other form of visualization of the entire investment, which includes the given Property;
q. in the event that the Advertisement concerns a Property with regard to which a court or administrative dispute is pending, is subject to enforcement proceedings or is part of a bankruptcy or remedial estate, the content of the Advertisement should clearly indicate such circumstances;
r. contact details of the User may be indicated only in the fields of the form intended for this purpose;
s. the content of the Announcement may not contain any additional markings, descriptions, emoticons, emoji, any graphic signs and other markings introducing the erroneous impression that a given Advertisement uses the Promotion of Announcements;
t. a photo added in the Advertisement may only bear the User’s designation in the form of a watermark;
u. in the content of the Announcement, you cannot include elements such as, in particular: advertisements, codes, promotional and announcement content, website addresses and other elements leading or encouraging Users to go to the websites of Users or third parties, except in the case of posting a link to videos and visualizations presenting a given Property;

5.  When you publish your Ad, you must post at least one photo of the Property.

6.  The publisher of the Advertisement should be duly authorized to publish the Advertisement of the given Real Estate and to use the photos published in the Advertisement. The User is obliged to confirm the circumstances referred to in this point at each request of the inzu.rw.

7.  If the User publishes an Ad in the wrong Category, the Ad will be deleted, about which the User will be informed by e-mail or SMS.

8.  Publication of an Advertisement on the Website is made by inzu.rw after receiving request made the User by clicking on the “send a property” or similar icon and making the payment.

9.  The publication of an Advertisement on the Website begins within 1 hour after the payment is credited to the inzu.rw’s account and continues for the next 30 Days, but no longer than until one of the following circumstances occurs:
a. the publication of the Advertisement has been temporarily suspended due to violations of the Regulations, until the Advertisement is corrected by the User;
b. the publication of the Advertisement has been suspended by the inzu.rw due to the User’s breach of the Regulations, and the breach cannot be corrected by the User (e.g. when the Property has been sold).

10.During the period of publishing an Ad on the Website, the User may modify the content of the Ad and some of its parameters, and delete the Ad.

11.The inzu.rw is entitled to edit the content of the Announcement in order to improve or supplement the parameters of the Announcement and in the event of non-compliance of the content of the Announcement with the Regulations.

12.The User’s actions are not allowed, the effect of which may be artificially inflating the position of the Ad on the List of Ads on the Website. The following are considered artificial inflating of the position of an Ad on the List of Ads, in particular:
a. Deleting an Ad and adding it again within less than 30 days from the end of the last period of publication of an Ad;
b. adding an Ad, within less than 30 days from the end of the Ad issue period, the subject of which was the same Real Property;
c. manipulation of the parameters of the Announcement.

13.         If the inzu.rw becomes aware of the occurrence of the circumstances indicated in point 4.9 b. Of the Regulations, the inzu.rw will be entitled to remove the Announcement on the terms specified in point 8.6. Of the Regulations.

14. The inzu.rw places a watermark indicating the name of the Website or other designation of the inzu.rw on the photos showing the Property, in order to protect the photo against unauthorized use by third parties.

5. Paid Services and Free Services

1.  Publication of an Advertisement on the Website is possible after Activating one of the three available Activation Packages:
a. free trial;
b. Silver;
c. Gold.

2.  The purchase of the Activation Package is possible after contacting us and request for it.

3.  The Activation Packages also include the Paid Services indicated in point 6.2. Of the Regulations.

4.  The User may extend the Advertisement at any time.

5.  The amount of fees for individual Paid Services depends on the Category in which the Advertisement is posted and all the information are found on the website.

6.  The provision of the Paid Service will commence no sooner than after the full amount of the payment for this Paid Service is credited to the inzu.rw’s account.

7.  By means of a dedicated button on the Website, the User under the Account may use the Observed Search Service (Free Service) by saving selected selection.

6. Advertisement Promotion Services

1.  A User who wants to increase the attractiveness of an Advertisement may use paid Promotion Services.

2.  The inzu.rw enables the User to use the Ad Promotion Services for a fee, such as: 

  a. Featured Ads section at the top of the search list;
b. Hot offer – a service consisting in placing an Ad at the beginning of the default search list among non-promoted Ads. Placing an Advertisement on the search list depends on the date of placing the Advertisement on the Website and the date of purchasing the Offer.
c. Home page – a service consisting in placing an Advertisement in the pool of Advertisements, from among which several Advertisements are automatically selected at regular intervals, the photo of which with selected parameters is presented on the main page of the Website. The photo with the selected parameters of the Ads is displayed on the Website’s home page, rotatingly, for a specified period of time, in a promotional box under the search engine, with priority in the selection of Ads that were published on the Website’s home page the least times during the promotion period.

3.  In the event of an early termination of the issue of an Ad with an active Promotion Service due to its removal by the inzu.rw in the event of a breach of the Regulations or due to the removal of the Ad by the User, in the event that the subject of the Ad has been sold, it will not be possible to restart the given Promotion Service.

4.  In the event of an early termination of the issue of an Ad covered by one of the Promotion Services due to the removal of the Ad by the User and the resumption of the Ad (during the original broadcast), along with the Ad, the Promotion Service is restored for the time remaining for its use.

5.  The User may use each of the Promotion Services at the time of publishing the Ad or throughout the period of its issue. The use of the Promotion Service may mean the necessity to extend the Ad so that the Promotion Service can be performed in full by the inzu.rw.

6.  The inzu.rw is not responsible for the effectiveness of the Promotion Services, understood as a real increase in interest in the Advertisement or its subject.

7. Payment

1.  The User will be informed on the Website, in a visible manner, each time about the current price of the chosen Paid Services. All prices quoted on the Website are gross prices (including tax on goods and services, ie VAT) expressed in Rwandan Francs (Rwf).

2.  Payment for all Paid Services is made in advance and is a condition for their activation, which will take place no sooner than after the full amount of the payment for the Paid Service is credited to the inzu.rw’s account.

3.  Each time, when A user make a purchase, the inzu.rw will issue a VAT invoice to such User and can be found on the office or be sent to the user at the user expense.

5.  An invoice for a User who is a natural person who does not conduct business activity is issued at his request within 3 months from the end of the month in which the service was performed or the payment was received. A separate request for a VAT invoice should be submitted for each service. If the request for a VAT invoice is submitted after the indicated 3-month deadline, the inzu.rw is not required to issue a VAT invoice.

6.  Invoices or billing notes are made available in electronic form on the User’s Account on the Website. It takes less than 7 days to appear on the user account.

7. The User, at his / her choice, may make a payment using one of the payment methods available on the Website.

8. Using any of the payment methods available on the Website will require establishing a separate legal relationship with the provider of a given payment service and accepting its regulations. The inzu.rw is not a party to such a relationship and it is not possible to interfere with its content or the manner of its implementation. In the event of any payment problems, the User should contact the relevant payment operator to clarify any doubts or submit a complaint. Exceptionally and within the limits of technical and organizational possibilities, the inzu.rw may, however, help the User in clarifying the problem. The inzu.rw assumes no responsibility for the provision of the payment service by an external service provider.

9.         In the event of an early termination of the Ad issue due to the removal of the Ad by the User or in the event that the Property has been sold or rented, or the User has changed the subject of the Ad in a manner indicating that it relates to a Property other than the Property it originally related to, the fee for Paid Services for the unused period will be charged as for the entire period of publication of the Announcement.

10.         Announcements that are inconsistent with the law or the provisions of the Regulations, in particular: added in the wrong Category, similar or duplicates, repeatedly repeated (spam), considered offensive, violating any copyrights will be removed, and the previously charged fee for broadcasting the Announcement and related a given Paid Services Advertisement:
a. will be returned proportionally to the account of a User who is not a Business User, directly to the account from which the payment was made or in accordance with the payment method used,
b. will not be returned if the Advertisement is published by a Business User who concludes a contract of a professional nature for him.

11.In case of:

·         discounts and price reductions granted after the sale, and

·         all or part of the payment received before the sale is returned to the buyer, if it did not take place,

·         If a mistake is found in the tax amount on the invoice,
the inzu.rw, under the conditions set out in these Regulations, issues a correcting VAT invoice for the User, reducing the VAT.

12.         The issuance of a correcting invoice, specified in point 11, is preceded by sending by the inzu.rw information on the reduction of the remuneration or the VAT amount. In the event that such a reduction is the result of a positive consideration of the complaint, this information will be included in the inzu.rw ‘s response to the complaint.

13.         Information on the reduction of the payment or the VAT amount referred to in point 11 is sent by e-mail to the e-mail address assigned to the Account, unless the User requests in the content of the complaint to send the inzu.rw ‘s response regarding the complaint, by letter which can be picked up from inzu.rw office. In such a situation, this information, apart from sending it by e-mail, is also sent in paper form.

8. Illegal actions of the Users and inconsistent with the Regulations

1.  The User is entitled to use the Website in accordance with its intended purpose, within the limits of the law and good practices applicable to the information society, with respect for the rights and interests of other people. In particular, the User undertakes to:
a. Not take any actions that could disturb the proper functioning of the Website, including not interfering with the content of the Website, Account or Accounts of other Users, or with the IT elements of the Website;
b. not to take illegal actions, including sending or publishing content that violates the law, personal rights, content containing or disseminating child pornography or terrorist content and infringing other people’s intellectual property rights, as well as content of a discriminatory or racist nature, using the Website’s functionality;
c. not to offer, using the functionality of the Website, sale, rental (or not to take other actions having a similar effect) of Real Estate, the trading of which is excluded due to applicable law;
d. not to mislead people using the Website, e.g. by providing false information about the Real Estate or concealing important information;
e. refrain from acting in bad faith, from abusing the Website’s functionality, from using the Website contrary to its purpose and contrary to the Regulations.

2.  The User is obliged to comply with the obligations set out in point 8.1 of the Regulations at each stage of using the Website, in relation to each offered functionality, including in particular the publication of Announcements and sending messages to other Users.

3.  Each person using the Website has the option of reporting to the inzu.rw illegal content or content contrary to the Regulations, distributed using customer service contact. The Notifier should, if possible, provide data enabling the inzu.rw to verify the Report of Abuse, including in particular a detailed explanation of the reasons for which it considers the content to be illegal or contrary to the Regulations and, at its choice, contact details and And ID.

4.  In the event of obtaining a reliable message (based on a Report of Abuse or otherwise) that the content sent or published using the Website’s functionality is illegal or violates the provisions of the Regulations, the inzu.rw may: 

 a. acting proportionately and reasonably, including, for example, by contacting the publisher, content provider, competent authority or an external adviser;
b. take the actions indicated in point 8.5 of the Regulations below with regard to the given content, in particular as regards the Announcement, as well as the Promotion Services related to it.

5.  If the content sent or published by the User using the Website functionality is illegal or violates the provisions of the Regulations, the inzu.rw is entitled to:
a. Edit the content to the necessary extent;
b. temporarily suspend the emission of the content until it is corrected by the User; or
c. remove the content.
In the event of a temporary suspension or removal of content, the content will not be visible or available to other people using the Website.

6.  In the event of taking actions described in point 8.5 of the Regulations, the inzu.rw will immediately inform the User in the form of an e-mail or SMS about the reasons for the actions taken, indicating the basis for the decision to refer to the content of the Regulations. This provision does not apply in the event of a notification to a competent public authority, the mandatory provisions of law or the need to ensure the safety of life or health of persons or the state result in the obligation not to disclose the information referred to in this point.

7.  The Business User has the option to question the actions taken by the inzu.rw as described in clause 8.6. Of the Regulations by submitting an objection to the information provided by the inzu.rw about interference in a given content. The provisions governing the complaint procedure shall apply accordingly.

8.  If the objection referred to in section 8.7. Of the Regulations as justified or in the event of the cessation of circumstances justifying the unlawfulness or inconsistency with the Regulations of the given content:
a. The blocked content is restored by making it available on the Website;

9.         If the objection referred to in section 8.6. Of the Regulations for unfounded or no objection by the Business User within 7 days from obtaining the information specified in section 8.6 of the Regulations:
a. inzu.rw shall uphold the actions taken in accordance with section 8.5 of the Regulations;
b. if the Ad was covered by one of the Paid Services, the inzu.rw will charge the full amount of the service purchased by the User.

10.         In the event of a violation of the law using the Website, as well as a serious or repeated violation of the provisions of the Regulations, in particular in the event of repeated attempts to publish or disseminate illegal content by a given User or various Users acting jointly and in connection, including using different Accounts, the inzu.rw may, subject to the principles of proportionality and respect for freedom of trade:
a.suspend the Account or Accounts temporarily or permanently, which will be tantamount to suspending its functionality. The User whose Account has been suspended loses the ability to actively use the Website, which means that he cannot send and receive messages using its functionality and has no access to the history of messages, he cannot publish new Announcements, edit existing or view the history of already published Announcements The Paid Services ordered by the User before the Account suspension, but not implemented as at the date of its blocking, will be continued.
b. terminate the agreement with the User in accordance with point 11.3. Regulations;

c. terminate the agreement with the User and delete the Account with immediate effect.

11.         In the event of taking the actions indicated in point 8.10. Of the Regulations, the inzu.rw will inform the User immediately, in the form of an e-mail or SMS, indicating the reasons for the actions taken, indicating the basis for decisions resulting from the Regulations.

12.         If there is a reasonable suspicion that, via the Advertisement or the Account, actions could or may have taken place that threaten the security of a given User or other Users on the Website, the inzu.rw is entitled to remove the Advertisement, suspend or delete the Account, depending on the severity of the breach.

13.         For the avoidance of doubt, whether or not to raise an effective objection in the situation specified in clause 8.7. Of the Regulations does not affect the User’s right to lodge a complaint in accordance with point 9 of the Regulations.

9. Complaints procedure

1.  In the event of any irregularities in the operation of the Website, including individual services of a technical nature, the User or Guest should first contact the Customer Service Team, providing the data necessary to identify the problem.

2.  The inzu.rw makes every effort to ensure that the services provided are of the highest quality. Notwithstanding the foregoing, the User has the right to file a complaint free of charge regarding non-performance or improper performance by the inzu.rw of services provided under the Regulations.

3.  Complaints may be submitted via the contact form available at: inzu.rw/contact or in writing to the address of the inzu.rw from the date of ending the issue of the Announcement.

4.  The complaint should contain at least: name and surname, email address or Phone number of the User assigned to the Account, Ad ID number, circumstances justifying the complaint, as well as the User’s request related to the submitted complaint.

5.  If the data or information provided in the complaint does not allow for its recognition, the inzu.rw will ask the User to clarify any doubts or provide additional information, if it is necessary for the inzu.rw to recognize the complaint, indicating precisely such doubts or the required information.

6.  The inzu.rw recognizes the complaint within 30 days from the date of its receipt. The inzu.rw‘s response to the complaint is sent by e-mail or SMS to the e-mail address or SMS assigned to the Account, unless the User requests in the content of the complaint that the reply be taken from the office.

10. Complaint and Mediation

1.  A Business User is entitled to a complaint in the following cases : 

  a. from online intermediation services;
b. technological difficulties relating to the functioning of the Website and affecting the possibility of using the services offered by the Business User;
c. measures taken by the inzu.rw as part of the Website, which affect the situation of the Business User;
d. blocking selected content published or sent by the Business User or blocking the User’s Account in accordance with point 8 of the Regulations.

2.  The complaint may be submitted via the customer service contact functionality available in the Help Center of the inzu.rw or in submission of a letter at our office. The complainant should, if possible, provide data or information enabling the inzu.rw to verify the complaint, including in particular the Advertisement ID, an explanation of the reasons for which it considers the content or behavior to be illegal or contrary to the Regulations and, at its choice, contact details.

3.  A Business User may request mediation to resolve disputes arising between the inzu.rw and a given Business User in connection with the services provided by the inzu.rw, including disputes regarding issues that may be the subject of the complaint referred to in point. 10.1. Of the Regulations. The inzu.rw is ready to try to reach an agreement on such disputes through mediators.

4.  The Business User is completely free to propose another mediator with the help of whom he is ready to mediate.

5.  The inzu.rw reserves the right to refuse to participate in mediation.

11. Termination of the contract with the inzu.rw

1.  The Account service contract may be terminated by the User at any time subject to the following rules:
a. The right to delete the Account shall not affect the User’s right to withdraw or terminate the contract, provided for by law and these Regulations;
b. deleting an Account is possible by sending a request to the customer service contact;
c. together with the removal of the Account by the User, the remaining contracts between the inzu.rw and the User regarding the services provided on the Website under these Regulations, expire;
d. the termination of the Account agreement will be effective from the moment it is made (for the future), the inzu.rw will refund the equivalent of the unused amounts under the Paid Services.

2.  Apart from the cases specified in these Regulations, the inzu.rw is also entitled to terminate the contract with the User if the User has not logged in to the Account for a period longer than 24 months. As a result, the User will no longer be entitled to use the Account. Information about the termination of the contract will be sent to the User 30 days in advance to the e-mail address provided during Registration. The User will be able to express a willingness to continue using the Account by using the functionality provided for this purpose, which requires the User to log in to the Account. The inzu.rw‘s right to terminate the contract in accordance with this provision does not limit the User’s right to re-register on the Website.

3.  During the notice period for the Account service, the User is entitled to use all services provided by the inzu.rw on the Website, on the terms described in these Regulations.

4.  If the Account service agreement with the User has been terminated on the basis of the inzu.rw‘s decision, the User may not re-register on the Website without the prior consent of the inzu.rw.

5.  After the termination of the Account service agreement between the User and the inzu.rw, the User will only have access to the User Account Settings tab and the Payments tab on the Website.

6.  The Account service agreement between the User and the inzu.rw may be terminated by the User in the event of non-acceptance of the amendments to the Regulations. In this case, in order to terminate the contract, the User should immediately, not later than within 15 days from the announcement of the changes, notify the inzu.rw of the termination of the contract, from the e-mail address, which is also the login to the User’s Account. Termination by the User in the above-mentioned mode of the contract for the Account service takes effect after 15 days from notifying the User about the changes to the Regulations.

12. Final Provisions

1.  The inzu.rw has the right to amend the Regulations for the following reasons:
a. The need to improve Users’ safety;
b. the need to improve the operation of the Website, but the changes made on this basis will not result in an increase or introduction of additional fees and will allow further use of the Website;
c. the need to counteract abuses made in connection with the use of the Website;
d. change of the conditions for the provision of Paid Services or withdrawal of a specific Paid Service, where changes introduced on this basis will not affect the Paid Services purchased before the entry into force of these changes;
e. introducing a new Paid Service as well as introducing additional functionalities of the Website, the use of such services or functionalities will be voluntary;
f. change of generally applicable legal provisions, which has a direct impact on the content of the Regulations.

2.  The User will be informed about each change by posting information on the Website and by e-mail. In the information about changes to the Regulations, the inzu.rw will indicate the regulatory basis for the change and describe the reason for it. The changes introduced by the inzu.rw will be appropriately related to the causes.

3.  The changes enter into force on the date indicated by the inzu.rw, not shorter than 15 days from the notification of the change in the Regulations, unless the provisions of generally applicable law provide otherwise.

4.  The inzu.rw may amend the Regulations without observing the 15-day deadline referred to above, including with immediate effect, if:
a. Is subject to a legal or regulatory obligation under which it is obliged to amend the Regulations in a way that prevents compliance with the aforementioned 15-day notice period,
b. must exceptionally amend the Regulations in order to counteract unforeseen and immediate threats related to the protection of online intermediation services, Users against fraud, malware, spam, data breach or other threats to cybersecurity.

5.  The provisions of the Regulations in the current wording shall apply to the Paid Services active before the effective date of the new Regulations.

6.  In order to develop the Website, the inzu.rw has the right to introduce new services and functionalities, which may be preceded by product tests, without prejudice to the acquired rights of the Users.

7.  Any disputes related to the services provided by the inzu.rw as part of the Website will be submitted to the competent common courtsactivation